Contact

Tel.: +49(0)6821 690 474
Please note that our phone is only attended during our office hours:

• Even calendar weeks: Thursday-Friday 1PM - 6PM CET
• Odd calendar weeks: Monday-Tuesday 1PM - 6PM CET

Please note that Email is the preferred communication method, as we generally reply to emails outside of our office hours as well.

sales@adelsbach-research.eu

For software products and related services please include the following information:

• Existing customer number if present.
• Name of your organization.
• Commercial or Academic?
• Product name, operating system, processor architecture, quantity.

For general services and consulting, please including the following information:

• Existing customer number if present.
• Name of your organization.
• Commercial or Academic?
• Type of service or consultation requested.
• Customer supplied NDA involved?
• Any information you can provide at this state to help us asses your project and allow us to write you an offer.

support@adelsbach-research.eu

Please include the following information:

• Customer number, if applicable.
• Product, operating system, processor architecture, name of the distribution file.
• Issue encountered - please provide as much information as possible, to allow us to solve the issue in a timely manner.

Note: You must have a valid and running support contract to obtain individual help from us. If you do not have a valid support contract, please use the community support mailing lists instead.

You can report bugs or technical issues to support@adelsbach-research.eu regardless of your support contract.

For questions regarding billing, please use:
billing@adelsbach-research.eu

Please include the following information:

• Name and customer number, if applicable.
• Number of the invoice or bill, if applicable.
• Date of the invoice or bill, if applicable.
• Persons involved, if applicable.

For issues with the website or hosted services, please use:
webmaster@adelsbach-research.eu

For issues with our email services, please use:
postmaster@adelsbach-research.eu

For issues regarding abasement of our services, please use:
abuse@adelsbach-research.eu