Contact

To ensure your query gets handled in a fast manner please include as much of the asked details as applicable and possible.

Email is the preferred communication method.

Adelsbach UG (haftungsbeschränkt)
Breslauer Str. 19.
D-66121 Saarbrücken
Email: info@adelsbach-research.eu
https://adelsbach-research.eu

Phone

Tel.: +49(0)6821 690 474
Please note that our phone is only attended during our office hours:

  • Even calendar weeks: Thursday-Friday 1PM - 6PM CET
  • Odd calendar weeks: Monday-Tuesday 1PM - 6PM CET

Please note that Email is the preferred communication method, as we generally reply to emails outside of our office hours as well.

Sales and Inquiries

sales@adelsbach-research.eu

For software products and related services please include the following information:

  • Existing customer number if present.
  • Name of your organization.
  • Commercial or Academic?
  • Product name, operating system, processor architecture, quantity.

For general services and consulting, please including the following information:

  • Existing customer number if present.
  • Name of your organization.
  • Commercial or Academic?
  • Type of service or consultation requested.
  • Customer supplied NDA involved?
  • Any information you can provide at this state to help us asses your project and allow us to write you an offer.
Product Support and Bug reports

support@adelsbach-research.eu

Please include the following information:

  • Customer number, if applicable.
  • Product, operating system, processor architecture, name of the distribution file.
  • Issue encountered - please provide as much information as possible, to allow us to solve the issue in a timely manner.

Note: You must have a valid and running support contract to obtain individual help from us. If you do not have a valid support contract, please use the community support mailing lists instead.

You can report bugs or technical issues to support@adelsbach-research.eu regardless of your support contract.

Billing

For questions regarding billing, please use:
billing@adelsbach-research.eu

Please include the following information:

  • Name and customer number, if applicable.
  • Number of the invoice or bill, if applicable.
  • Date of the invoice or bill, if applicable.
  • Persons involved, if applicable.
Website and Emails

For issues with the website or hosted services, please use:
webmaster@adelsbach-research.eu

For issues with our email services, please use:
postmaster@adelsbach-research.eu

For issues regarding abasement of our services, please use:
abuse@adelsbach-research.eu