To ensure your query gets handled in a fast manner please include as much of the asked details as applicable and possible.
Email is the preferred communication method.
Adelsbach UG (haftungsbeschränkt)
Breslauer Str. 19.
D-66121 Saarbrücken
Email: info@adelsbach-research.eu
https://adelsbach-research.eu
Phone
Tel.: +49(0)6821 690 474
Please note that our phone is only attended during our office hours:
- Even calendar weeks: Thursday-Friday 1PM - 6PM CET
- Odd calendar weeks: Monday-Tuesday 1PM - 6PM CET
Please note that Email is the preferred communication method, as we generally reply to emails outside of our office hours as well.
Sales and Inquiries
For software products and related services please include the following information:
- Existing customer number if present.
- Name of your organization.
- Commercial or Academic?
- Product name, operating system, processor architecture, quantity.
For general services and consulting, please including the following information:
- Existing customer number if present.
- Name of your organization.
- Commercial or Academic?
- Type of service or consultation requested.
- Customer supplied NDA involved?
- Any information you can provide at this state to help us asses your project and allow us to write you an offer.
Product Support and Bug reports
Please include the following information:
- Customer number, if applicable.
- Product, operating system, processor architecture, name of the distribution file.
- Issue encountered - please provide as much information as possible, to allow us to solve the issue in a timely manner.
Note: You must have a valid and running support contract to obtain individual help from us. If you do not have a valid support contract, please use the community support mailing lists instead.
You can report bugs or technical issues to support@adelsbach-research.eu regardless of your support contract.
Billing
For questions regarding billing, please use:
billing@adelsbach-research.eu
Please include the following information:
- Name and customer number, if applicable.
- Number of the invoice or bill, if applicable.
- Date of the invoice or bill, if applicable.
- Persons involved, if applicable.
Website and Emails
For issues with the website or hosted services, please use:
webmaster@adelsbach-research.eu
For issues with our email services, please use:
postmaster@adelsbach-research.eu
For issues regarding abasement of our services, please use:
abuse@adelsbach-research.eu